Absolute con artist of an insurer. We were hit in the rear at a red light, provided dash cam footage, and Sheila’s Wheels somehow determined we were partially at fault. Subsequently we have lost all our no claims and are now subject to higher premiums despite not actually being at fault. We were never advised of this, and only found out when we were looking to renew the policy. Customer service is an absolute joke - we are currently nearly at THREE HOURS of waiting to get through to someone on the phone. The online service is useless and just tells you to call them instead. Additionally, their policy is to provide you a courtesy car within 2 days, however we had to argue for one to be provided which we only received after 5 days. This meant I could not travel to work and had to take time off. DO NOT USE SHEILA’S WHEELS.