I had an accident on Tuesday an guy drove into the side of me he didn't indicate to turn right and as I overtook him he decided to turn right into my path. He denied he didn't indicate although he said he hadn't seen me ! I put it to him by saying that fact he has admitted liability as he clearly didn't check his mirrors before he made his manoeuvre . I contacted shelias wheels ,and they told me they would send a link to upload my photos of the damage, I checked they had my new correct email on their system. Yes it was confirmed, however no email arrived. I spent two and a half hours on the phone and gave up. I eventually got through later on after another 45 min wait. They assured me they would sent the link. Guess what they haven't, so today at 8 am I rang again it is now 9.54 I am still on hold ad I write this. I am at my wits end and don't know what to do except pull my hair out with frustration. Its just not an acceptable wait time. They need more staff to man their phones,my brain is frazzled listening to darn piano music. I will NEVER, EVER in a million years recommend shelias wheels to anyone in fact I shall make it my life's mission to discourage anyone from using them. I wish I,had read the reviews. I don't care if its costs me more to go elsewhere my sanity, and time is way more important