I had a terrible experience with this insurance company. I had an accident last year, I did the claim the same day to avoid delays. The way Sheila’s Wheels dealt with it was terrible. The webpage didn’t work most of the time, if I called I had to wait for hours to get response. It was very chaotic that basically I had to ring several times to know if I could get a courtesy car or to check for updates on the claim. I sent an email to ask for an update and I received a call weeks later; they said that the case was closed and the person asked me if I was informed about this. It sounded like a joke!! Then they informed me that it wasn’t my fault but in the webpage the status is still blank. ( this claim was done in September last year) Now as I paid £100 excess, they told me that I had to contact directly the insurance company of the other person involved to claim the money back. Apparently for them to do something I needed to pay legal protection. I wouldn’t recommend them to anyone.PLEASE AVOID!!!