At renewal time they did the usual of increasing the cost of the policy by £200. I phoned them and they said they could not do a better price so I found a better deal and cancelled. However, on their annoying website it is actually impossible to turn off auto-renew so they have you locked in forever! You cannot cancel either you have to ring up and wait in a long queue to speak to a 'customer advisor'. This is clearly an off-shore call centre probably in India. I was then assure that my policy would be cancelled only to find a few weeks later that they had sent two e-mails thanking me for renewing! When I went to confirm cancellation again online, which technically I should not have been able to access since I was no longer a customer I could not. A lengthy wait for India again, then I was transferred to a real customer advisor after an even longer wait who told me that she could not cancel my policy as it might trigger a refund and I was to check my bank account in case the money went out and then get back to them if it did! Does anyone at Sheila's Wheels have any control over customers policies or does it just continue to auto generate revenue regardless of customer wishes.? Finally I was told I could not complain as I had nothing to complain about and she refused to give me a Managers name or contact! Unbelievable. Avoid unless you want to be trapped in their auto renew website for ever.