Would have been year 3 for motor insurance, no claims so can’t comment on how they deal with claims but if their customer service is anything to go by I can see why people are leaving in droves. I have received my renewal which has risen by 2/3rds, I was expecting it as I had been informed by a relative that all costs had risen. As my maintenance contract had come to an end (which included breakdown cover) I wanted to add breakdown cover to my renewal. After the half hour wait for a rep to join the chat I was informed that if I wanted to change my policy I would have to cancel this renewal (due to start 28.01.24) and buy a new policy. I ended up comparing a meerkat and got a different provider for £20 cheaper including upgraded breakdown (homestart, onward travel etc). Like many of the other reviewers I too will not be returning to Sheila’s Wheels. Appalling customer service.