they have had our car since the VERY START of 2024 and we have had 0 correspondence from them since. we have had to contact then ourselves and everyone else regarding the car and have had NOTHING but a massive lack of responsibility from all parties. they have ignored our emails and complaints over and over again, and now we are stuck without a car and unsure the state of it as one minute we are told its deemed repairable and the next minute deemed as a total loss. we are without correspondence or any knowledge still after 9 weeks and it has been nothing but extremely distressing.