Cheap Insurance = Cheap Customer Service. I will not be using them again or Esure (same company). Had to claim due to an accident which they established was not my fault but I still had to chase everything up. Many hours on the phone having to chase up my claim (I should have not been doing or wasting my time on) They stated they would get me a hire vehicle as mine was a write of but I received nothing. I had to go to the thrid party insurance to chase this up, they did not even bother doing it. I thought why am I bothering to pay for it this insurance. Was very stressful and I was not happy.