My car was written off by a reckless passing driver towards the end of January. It took Sheila's wheels ten days to collect it from the roadside. Since then, I have phoned every two days, but almost two months in I am still waiting for the settlement (that we agreed three weeks ago) to be paid out. I sent an official complaint after four weeks, but three weeks later they have not responded to this. Sometimes I will receive an email asking for another document. Today it was the MOT certificate - that anyone can check within seconds online. If I send a document it requires me to phone and only then will they check their emails and allocate it to my case. I will never insure with an esure group company again.