I have been with this company for 2 years and only had to contact them once as I had an amendment to make on my policy, So after being passed around to 3 different people and being fobbed off 3 times I eventually got through to an advisor Ryan Collins who works in the operations department, him and solely him is the only reason why I am giving this a 5 star review, my first sentence to him was 'can you pass me straight to a manager now please' now looking back at this I know I was rude however after being fobbed off 3 times previously he did understand and after being calm and sympathetic towards me he asked what my problem was (I also completely understand he could of quiet easily have passed the problem onto someone else but no he decided to stick out the call and deal with the issue) not only did he rectify my issue he went the extra mile in making sure my complaint was dealt with and I was happy with the outcome. He also followed up a week later after the call to ensure I was all okay. I don't usually write reviews however I do appreciate good customer service. Thank you Ryan