It would seem I'm joining a whole host of unhappy customers of this sad company. Although to be honest, I don't think any insurance company wants to pay out money if they can get away with it. My problem was with some tiles being blown up out of place by high winds. The bad weather was confirmed by a Sheilas wheel member of staff as being 65 mph winds and torrential rain. But despite that fact, when the surveyor turned up to look at the damage he walked out into the garden and took pictures of the roof from half way down the garden and stated it was wear and tear and could not, therefore, honour any payment to repair the roof. Whilst I agree there may have been wear and tear on my 1950s house, it doesn't detract from the fact that high winds took the tiles up letting the rain in which wasn't an issue prior to the storm. On checking the damage inside in the bedroom, the ceiling was badly stained and the plaster board bubbled from the wet. The mattress was soaked and an expensive cupboard had been soaked and now the draws are jammed solid. Carpet and underlay were also water damaged. The surveyor said the bed would dry out and as it isn't stained would not pay out on that. Which it did but now smells musty even though it isn't stained and is unusable. The carpet they agreed to pay out on. The ceiling was, as far as the surveyor was concerned, repairable with stain cover paint and a 'good emulsion'. He would not pay out on replacing the damaged boards. The surveyor offered us a pittance to repair our cupboard and advised us that a rubbing of a wax candle would sort out the jamming or plane a bit off the draws. Apparently they encourage 'mend and make do' attitude rather than look after their customers attitude. This comes after seven years of never claiming a thing. So I'm afraid Sheilas Wheels can get on their collective bike because we won't be using them again. The problem is there probably isn't an insurance company in the country that will be any better. The whole industry from cars to pets is a big money making scam.