I cancelled my policy for 2024-2025 by telephone 4 weeks ago. I then opened an email to say thanks for auto renewing and the company had taken the policy cost direct from my bank account. They claim that I terminated the phone call before their advisor had confirmed the cancellation. This is false - she clearly said I’m sorry that you’re not renewing with us but we’ll hold your details on file for the future if you want to come back to us. Really disappointed. Full refund has now been issued but it’s taken a lot of unnecessary stress and time to get this sorted.