I got reversed into whilst sitting in my engine off parked car. I had to claim through Sheila's wheels as the man denied responsibility the next day. The repair and everything was sorted quickly but then i kept going on online chat to get an update but everybody told me "nothing yet". The courtesy car company contacted me to give them all the details of the crash which i found strange. They've still recently contacted me again after I gave them a link to the incriminating cctv but they refrain from downloading the info in time so it keeps expiring I heard absolutely nothing until I complained to Esure after about 3 months. It turned out I had won my claim and was then refunded my excess and £100. Nobody would've told me this, anyone you got through to on the phone was hard to understand and the webchat said the same everytime. Just not good.