They're not even worth a 1 star review ! Absolutely horrendous customer service, costs about 5p a minute and have never got through to them in anything less than 20 minutes. After that you're on the phone for a good hour trying to sort something, continuoisly being put on hold! I've just cancelled my insurance after a years policy and they're charging me £150, despite the fact I've been trying to get through to them to cancel the insurance ever since it was up for renewal. After 6 times of trying to get through to Sheila's Wheels to cancel the insurance (waiting 30 minutes each time until eventually hanging up) I finally got through to be told they were going to charge me a minimum of £150 to cancel it! How it costs that much to cancel a policy is beyond me, the car has been off the road on our private land since the insurance ran out and as I have a black box they are able to see that?! They've also told me on 2 different occasions that they will be sending me a compensation cheque due to the amount of times we've called and been unable to get through, and their response to the fact we have to wait so long to get through to their customer service is 'all our customers have to wait at the same'. They have also sent many threatening email and letters. AVOID AT ALL COSTS