If you have plenty of time and like waiting in a queue listening to music this is the company for you. I have had to make several calls regarding a non fault accident and waited initially 35 minutes to report accident and at least 18 minutes on other calls! Due to the incompetence of the company and that they've doubled the cost of my insurance due to a non fault accident, and the third party insurance company contacted to advise of liability immediately, I requested to cancel my insurance from renewal and they answered call within 5 minutes. Very dissatisfied customer.