Terrible. This really is a woeful company. Strongly advise you to stay away from these jokers! I tried changing my insurance from a 1.6L pegeout 307 to a Citroen C3 1.4L they told me i was uninsurable when trying to tranfer my policy due to previous claims (none of which i had since joining SureThing 8 months ago.) They then told me they could cancel my policy (for £69.00 and i would lose any no claims) and requote as a new customer. When quoting me for a new policy with them i found it had gone UP! A mere £500.00! How this was possible when the car and the engine size are smaller not to mention the value of the car was considerably cheaper! I then filed for a refund due to only using 1 day of my insurance having paid for the full month upfront. 11 days later, still no money refunded. I have now cancelled the policy and moved to a different insurance company who quoted me on the same vehicle £900.00 cheaper than quoted from SureThing. If you have any sense you would leave/never join such a crooked company.