I cancelled my auto-renewal before it was due as I had found another policy several hundred pounds cheaper than SureThing! Last year I needed help to pay for my insurance so a friend put the amount on his card so I could pay him back later. Found out this morning that SureThing had already charged his card again this year for the renewal amount. I had a letter from them saying the policy was being cancelled but they were refunding £8.08 less than what they had charged. So someone completely unconnected to my policy has now had money stolen by SureThing for an insurance policy that was not only never taken out but wasn't even in his name! SureThing are thieves.