I had taken out insurance policies and I called them within 28 days of policy to inform them that I have sold my vehicle and I would like stop my insurance policy or put it on hold until I get new vehicle, spoke to guy called mike he was rude and unprofessional over the phone could not even listen to what I was saying to him and put me on hold for ten minutes and gave some funny calculation fro his own mind that I got to pay £60 of cancellation and plus £198 pound for cancellation which is really rip off I read the agreement there is no statement saying that fee must be paid if cancellation were to happen within 28 days. what ever they mention on their web site is not true they rip off and I would not recommend to anyone to join this insurance (sure thing) I am not happy the with service they gave me and they took £82.60 from my account after cancelling the policy which tells they are dodge company.