[SureThing replied to my one-star review. I wanted to display my reply back to them but I can only do it by creating a new review] Jonathan at SureThing wrote: "Hi John, I'm really sorry to see you feel this way. It's essential we hold the correct information on the policy to ensure you have the correct cover provided by your insurer in case you were to be involved in a road traffic accident. I appreciate you did declare your motoring conviction but unfortunately the insurer does rate on both the conviction code and date itself when calculating the premium. If there is anything we can do for you regarding this please contact me on feedback@surething.co.uk and I will look into this for you and make contact. Thanks, Jonathan." My reply: There was something you could have done for me. You could have cancelled the extra premium and just charged the admin fee. You refused. I don't believe you are sorry. I think you just have a company policy of replying to one-star social media reviews claiming to be sorry. I believe you add a largely random premium, but always disproportionately high to the actual risk, every time someone changes anything in one of your policies - date, address, name, even adds extra safety features to their car. For evidence, all I need to do is to get a new quote from you with the new/correct information - it is always much lower than my original premium plus the extra premium you have quoted. I think it's a money making scam that is done because it is currently legal and the sooner the government stops it, the better. As for you, I hope your conscience lets you sleep at night.