total rip off, canceled my policy that was all paid up to date, received email to say policy canceled and no more payments would be taken. so direct debt stopped. they then attempted to take money from my account fraudulently saying i owed them a cancellation fee. £60, plus service charge £90, plus more on top? this was not mentioned in the email from them, i then offered to make payments to clear the amount that they have invented but NO, they say they we do not take payments? and it will be passed on to a collection agency if not paid in full in 21 days. (avoid this company like the plague) also, it is no good trying to work things out with them as they just do not want to know. SURE THING, please do not bother to reply with your total nonsense as i am fed up with your excuses and avoidance tactics. please do not bother to recommend calling you as this is a total waste of time as you well know. (AVOID THIS COMPANY)