Terrible, terrible experience. Had multiple policies with them - each one requires a different registration process so you have multiple online accounts. What happened to single view? Bought a new car. Tried to change policy. Live chat service on website was unable to do it. Tried to do it online - failed as website is terribly designed. Spent 3 hours on the phone trying to do it. Every time you call them you have to listen to a Scottish guy prattle on about their regulations and policies for 2 minutes. Phone queuing system doesn't work properly. Finally got through and they then had to refer my case to their underwriter. Had to wait for them to call me back. Then had to call them again. They couldn't then insure the new car as it was "too expensive" - tried to cancel policy. They wouldn't allow me because I was not the policy holder as the car insurance is in my wife's name (they were happy to take my money originally but not give it back). Don't touch them with a barge pole.