Terrible Customer Service This is the first insurance company that I have experienced with such terrible customer service. I have one last payment left before my policy with them needs renewing and was not able to do it straight away, rang them and wanted to arrange a later payment date. However, all I was told is that once they send out a letter after 7 days of the missed payment if then you cannot make the payment your policy will be cancelled and you will be liable for further cancellation costs. Close Brothers which I pay my direct debits with wrote a letter and said I have until the 27th August to make my last payment but Surething would not accept that. Disappointing customer service, you have advisers that will be talking to so called managers, seems to me managers are powerless as they can never deal with queries on a 1 to 1 case basis. First insurance company I have been with with a such terrible customer service. I will never recommend this company to others. I don’t know in what perfect world they think they work in, because their black or white approach is not normal in the day and age we live in. Truly terrible, the customer is not first? If so, I have not experienced it with this company, They are offering a public service and have a robotic approach.