My policy was the finish at 16/02/2020. On 23/12/2019 I call them the change my policy to a new car I bought. I could not pay the change Immediately, because have no card details with me. They say will calme back in 30 minutes. They never call me back. Wait 2 day for a call. Get new deal with different provider, and cancel the Surething policy. Recive a letter days after saying need the pay £85.19. If I let the policy ran to the end 16/02/2020, I end paying nothing. But because i try the keep the same provider, I end up paying this value. From this £85, £60 is cancellation fee. Never again. Beware!