On Wednesday 8th Nov 2017, I was involved in a low speed shunt into the rear of a United Utilities van, on Deansgate, Manchester. I phoned Swiftcover, gave them all the details, and was promised a recovery truck within the hour. Four hours later, still no joy, so tried to phone Swiftcover for 26 minutes and no one answered, so I phoned their recovery dept, only to be told to phone the main accident helpline, I told him no one was answering, but it went on deaf ears. The only good thing is my complaint went to a higher level. In the meantime, I phoned a Body repair garage near my home, who arranged for a recovery truck. Then I got a call from Swiftcover, apologising for their mistake, apparently the woman I gave my details to previously had missed out a digit on my phone, so were unable to ring me back, this is despite asking for my car reg and phone number FOUR TIMES ! Not forgetting all the information would have been on their computer screen, from my original proposal ! Even though I was promised a full enquiry, into my complaint, I have heard nothing to date, nor have they been in touch with me regarding the accident. My car was recovered by the body repairer of my choice and is in the process of being repaired, however, the bill for the recovery service will be passed on to Swiftcover. This is the first accident claim I have ever had, and get treated like I have. The service is a disgrace, and I will never insure with Swiftcover again. Customer claim ref No 1476106.