Swiftcover honestly is the worst Insurance Company I have ever used. After having a collision in my vehicle in November 2018, the claim was only fully completed in March 2019. It took 2 and a half months for me to get a courtesy car and for my un-driveable car to be collected, leaving me to have to arrange alternative transport for this time period - including getting back to home which is a 3 hour train journey as I had no access to any vehicle. I was left to chase them for months just to arrange to get my car taken in, and was being thrown back and forth between garages they had allocated to sort my vehicle who were not aware that it was un-driveable, meaning they then had to decline my car. After finally getting my car in with them, they then failed to offer any type of compensation for the excessive delay in the repairs of my vehicle - I was left to then make 2 complaints regarding the services I had been provided. They offered me a mere £350 reimbursement of my £500 voluntary excess and £200 involuntary excess (£700 in total) which I declined and escalated to their senior level for review. They then waited 35 days to come back to me, before saying that they had not had a chance to review it and they I could take them to the Financial Services Ombudsmen - which of course I did. After delaying that process by another month by ignoring the Ombudsmen when asked to provide certain information. The only thing I can say that was good about them was that after being told by the Ombudsmen what they had to reimburse me they sent the cheque right away.