If this post saves just one mother the hassle we have endured with this company, then I have done my job. This company is an online company, however its questions are limited. So you find once you have accepted its quote you are bombarded with emails asking for more information, documentation. More documentation. Oh that was the wrong document we asked for, and on and on it goes. You ring to check they have everything they need, get assured they have, then get a letter threatening cancellation because they don't have all they need. You book a date for the black box to get fitted, to find they have sent the wrong one out. They then threaten cancellation because you have ran out of time to get the box fitted. You spend hours on the phone sorting out their issues. Eventually just as you think you have done everything they ask for, they tell you they are cancelling your insurance because your car has a black roof and they consider this a modification. Cheaper is not better! They cancell at the drop of a hat and no one wants the fear of their child driving around in an uninsured car, because the company insuring it doesn't like the colour of its interiour! It has been a month long rollercoaster of emotions. I would not insure the local rat with this company. Save yourself the time and hassle and go anywhere else.