I agree with many of the reviews here, if "0" was an option i would most certainly pick it. I am now 6 months into my insurance plan and it has been nothing short of a nightmare. Due to my work i am constantly moving up and down the country, because of this i am expected to change the address on my insurance every time i move, now that would be okay if doing this didn't incur a £600 charge every time. Secondly, i have recently received an email stating my insurance will be cancelled within a week of receiving the email, upon ringing them i am told that my vehicle is not being kept at the location stated on my insurance plan, so i explained the situation with my work and was told i needed to change the address on my insurance for a second time in the space of six months and that i would receive an email explaining everything the same day... however, i never received that email, so i rang back only to be told that for the duration of my insurance policy my vehicle has been kept at an address i have never been to... to the point i had to actually google the address to see where it was, to my surprise it was over 200 miles from my current address... when i said this over the phone i was told that my vehicle was currently at the address 200 miles away as we spoke... again i was told emails would be sent to various different teams on their end and that i would also receive an email on the same day... as you can guess i never received that email... the customer service that is "provided" by the company i absolutely dreadful and is merely a headache waiting to happen for anyone even considering to purchase this insurance. I strongly recommend that you go elsewhere for your insurance and never even consider using the co-operative.