I had the fortune of only having to be with the policy shop for 15 days, but in that time I developed the conclusion that I will never take out another policy with them. To summarise the following points; Their customer service is nothing short of abhorrent, completely irrational admin fees, and a complete lack of clarity when it came to cancelling my policy. I will admit that the problems I had originated from my own mistake; When it came to insurance renewal, I have held my license for Xyears, 11 months and 24days. With other insurers such as Endsleigh and Direct LIne, there has been no issue in counting that as X+1 years of driving experience, so I wrongly put that down on the price comparison sight. The policy they offered me was around £40 cheaper than their competitors, so I took my insurance out with them. When my mistake was pointed out to me, I was told I owed an additional £112 or my policy would be cancelled. I attempted to phone the policy shop to clear up why the increase was so much, which is when i first encountered their call centres. The person sounded beyond fed up with working there, and sighed audibly when i queried the cost increase and told me 'Look, it was your mistake, someone has put the data into the machine and this is the new price, nothing I can do to change that'. I asked again for a breakdown of the costs and after a groan and some typing, was told that there was a £62 increase in my premium, and a £50 admin fee to change it. I told them I would go away and compare prices, assuming that this was simply a one off, and the emloyee was having a bad day, as everyone is entitled to have! After discovering that It would be cheaper for me to pay the cancellation fee (which costs less to cancel my entire policy at £45 and sort out a refund etc than to ammend some details?!) and go with a rival than to pay the new charges. Having dealt with yet another rude call team member, my policy was cancelled effective from Monday 13th of June, or so i thought. I continued to receive letters and emails warning me that my policy would be cancelled, so I called up customer services to check what was going on, and the entire end of their conversation went as follows; 'yeah it says here that your policy is cancelled, so just ignore anything you get sent through. have a nice day' at which point they hung up. I finally got confirmation that as a result of non payment my policy would no longer be valid from June 15th. Alarmed that I may be charged for 2 additional days of cover, I rang up not 25minutes ago to confirm if this was the case. Before I could finish my sentence i was interrupted and told (somewhat angrily I must say), 'Look, the refund you will receive is what my colleague told you, I don't know what youve been sent through. It will be £383.61 as she said, and infact your getting a couple of pennies more than that so i don't think its really a problem at all'. I normally don't write reviews, but the way I was spoken to in that final exchange has left me so annoyed and angry that I decided I didnt want anyone else to experience it, so thankyou Harriet. Be warned that the customer service I experienced from the Policy Shop is the worst I have ever come across, and I cannot imagine how difficult it will be to claim from them. I would much rather recommend Endsleigh who have superb service and I have promptly returned to.