I had a quote to buy on line but it said "call us" so I thought i would. After a 10 minute call confirming all details they say "Oh, you've previously had subsidence, our underwriters will need to be contacted and they're closed now" (my previous subsidence, which was 20 years ago, was fully mentioned on the quote search) so I agreed to be called back between 9 and 11 the following day. It is now the following day and they simply couldn't be bothered to call me. If this is how they treat potential customers, who knows how badly they treat ones that have already paid. I'll go elsewhere.