I am a youngn driver and i had a massive crash through no fault of my own and i feel like the one in the wrong. I have had to ring them every single time to find out new information every time, they have NEVER contacted me directly to tell me about my car i had to ask them if my car was repairable (2 and a half weeks later) and they tell me no its a total loss and they thought someone had already rang me to inform me. I had to give my courtesy car back with 3 hours notice or i would be charged and they have just completely done as they please and not followed regulations because they think im too young to even know if im being ripped off. DO NOT GET CAR INSURANCE WITH THESE IDIOTS.