Several things went wrong here! After sending in the required documents TWICE for car insurance, they emailed me out of the blue saying if I didn't send them the documents by close of play my insurance would be cancelled at midnight. I had to pull off the road and struggled for an hour trying to upload all the info again from my mobile. I then called them and they confirmed all the documentation had been received and all was in order. A week later, I received an email stating my policy had been cancelled the week before and there were cancellation fees now due. What?? I had been driving around for a week with no insurance, non the wiser, and now it was late afternoon and I was in a car park a couple of hours from home. They said I could have a new policy, I had to go through all the questions again, but now they wanted a deposit of the cancellation fee AND a deposit, about £350.00, due immediately. I didn't have that kind of money just sitting in my bank account, so I was stranded in the car park. Their complaints department said they would investigate and would get back to me within 48 hours. Hello?? I'm still sitting in a car park, because of your screw up, and no insurance so I cant drive!! I called another insurance company which made me legal again, at a great rate. They have asked for my no claims proof and my previous insurers wouldn't release it till I paid the outstanding fee. Ransom springs to mind. Imagine if I had had an accident in that week, believing I was insured??? Could have lost my home if damages were high. Oh and the average wait time for your call to be answered is 7 minutes. Yep, I timed them each time. The phone number you call to take out a new policy gets answered very quickly for some reason. Oh and another