I had a car accident so i had to contact them to get a renewal quote because oviously the price goes up after an accident so it went from £44 upto £91.56 per month, so after paying this for a month i decided to shop around found a cheaper quote of £55, so i had to ring up policy shop to cancel my insurance, i clearly stated to the guy how much ''will it cost me to cancel'' he said hang on put me on hold, he then came back and said ''we wont charge you a cancellation fee'' he said i only owed £91.56 which i said was fine i got a letter through my doorsaying i owed £91.56 no cancellation fee, as it was christmas i wasnt going to pay till the new year but i get a debt collector letter saying i owe £600 odd, absolutely disgusted i rang them up to say no i got a letter stating it was only £91.56, they told me to ring the policy shop, i stated that i sent them an email containing proof of the letter to say its only £91.56 and not £600, still the women tried to tell me that they wasnt informed i had a accident so i had to pay this amount, she said they sent me letters to say this, but i never got no letters stating that, so basically i wasnt told on the phone that that was the case that id have to pay my full years insurance because apparently they never knew i had an accident, they have just lied and made excuses to try get more money out of me, absolutely disgusted angry and upset, DO NOT USE THESE POOR EXCUSE FOR A CAR INSURANCE COMPANY!