Wanted to change my bike with 3 months remaining, they wanted more for three months than taking out a new policy elsewhere for a year. I told them not to bother to which the very stroppy female customer service employee informed me that as I had obviously sold my other bike, they will cancel the policy and I still have one month to pay. Then went on telling me if I cancel my direct debit they will instruct a debt collector and affect my credit scoring, I will also lose all my NCB, That was the final straw, I had no intention of A. selling my bike. B. stopping my direct debit and C. its on classic cover where I don't use my NCB on it. Very good customer services love, you lost your company a customer in two minutes, your company must see you as a great asset.