I had a claim last November Caused by malicious damage to my VW TRANSPORTER, one of the panels was damaged causing it to distort. TCW in Bletchley, Milton Keynes took the van about a week later after I filed a claim and gave me a courtesy VW POLO even though I have got courtesy VAN on my policy and left me with it until the end of January two months. In January I got the van back on a day that wasn't very bright, when I got it home I could see that the panel still had some distortion. I called Zenith witch wasn't easy as they go under a different name, and eventually got the van back to TCW who were in denial that any thing was wrong then TCW told ZENITH nothing was wrong, Zenith have written to me saying that they cant do any thing else and that was the end of the mater. Since then I've discovered bolts missing in the rear bumper and over spray on the inner door linings. In my opinion ZENETH are absolutely rubbish.