As most people do, I obtained a quote through a price comparison website. 5 months into my policy I had to change my car from my 2 year old Fiesta to a brand new fiesta. Zenith wouldn't allow me to change the vehicle they would only wipe out the last 5 months NCB and make me start a new year with the car instead of completing the year with the new car as most other insurers allow. Then tried to charge me £75.00 to cancel insurance, I was then told they would cancel for free and i would receive a £25.00 compensation payment and was to phone back the following week when I collected my new car. Collected my new car and the lovely Wendy who had been dealing with myself all along then tried to charge me £40 additional to cancel, because according to her she had given me an extra week insurance, funny when I had already paid £30.00 each month in advance. Her attitude flipped when she wasn't getting what she wanted then when I asked to speak to a manager the charge mysteriously vanished. They also wanted to double my insurance. Left and i'm now with more than who are much cheaper and better so far. Don't go with Zenith at all costs.