Phoned for a quote and got a very poor service, phoned the website number in regards to a quotation and was asked for my policy number, having explained I did not have one and was looking for a quote, I was redirected several times. The lady who answered to give me a quote sounded like she was just awake and could not understand what I was saying, she suggested I was whispering and had to get me to repeat myself several times! I was calling from my own business phone and have had no issues with it. After a lengthy awkward process she could not take the quote any further because I could not tell her the value of my alloy wheels, which were on the car when I purchased them, complete waste of my time! though I had already decided half way through the call if this is there first contact impression I would be better taking my business elsewhere.