Absolutely awful experience, it appears there are a number of parts to the claims process outsourced to different 3rd parties; none of whom seem to talk to each other or know what's going on. It took over a week to get the car collected and even then I had to chase repeatedly. The same could not be said about there personal injury team who kept calling to persuade me I have injuries which I explained I do not have. Their recommended garage repeated lied to me about when the car would be repaired, the collection date changed 5 times - it wasn't a serious repair. I've tried to complain, but frankly it costs too much to be passed from person to person, department to department with everyone passing the hot potato. Absolutely useless, can't warn people enough to avoid paying this company and money whatsoever.