My car was hit from behind when I was stationery and the third party driver excepted the blame straight away and handed me all the required details, I called my insurance straightaway and was informed I would have hire car and my car would be sent to the garage for repair, I'm still waiting as they have said they sent the wrong details away then they said the third party had not reported the accident. I asked if they need to access my car to make sure it's safe to drive or give me a hire car but No they are not interested . Was told it may take two weeks for the insurance companies to agree and communicate ,