Do not recommend!!!! Worst experience ever!
I bought a smartphone using Gearbest and from the beginning that it was a nightmare. First, the phone took over 3 months to be delivered, without any tracking number that was valid for me use and not even the Gearbest support could track the item. After months of talking to the support team, always asking for patience, more and more waiting time, the phone finally arrived.
After 3 months in use, the screen and battery stop working and the phone becomes completely inoperable. New ticket and contact with support and another extremely unpleasant experience. After more than a month of trying to resolve the situation, since the phone is within its year of warranty, I obviously requested a refund request given that the technical/support team states that the phone can not be repaired or replaced by a new one. Here began the excuses and the cheeky swindle of this company. First, I am within my right to request a refund, which was immediately refused with no reasoning. Secondly, the phone is available for purchase on the website and there is no reason not to send me an exact new one. Third, the only solution Gearbest has found is a refund of not even 1/3 of the value of the cell phone and only in US dollars, having paid in Euros. The worst experience of my life in so many purchases I have made online. The biggest scam I've ever seen. I advise no one to buy anything through Gearbest. I hope I can help people who are still considering buying with them. Save your wallet and mental health, don't do it!
4 years ago
gearbest has a
2.4
average rating
from
304
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.