Readers can assess the challenges of dealing with this Internet seller, the rating should be no stars. In the last 12 months multiple items ordered and paid for were never received. Even when you paid for S&H to increase the possibility of receipt - no luck. Vendor provided Tracking Numbers cannot be traced back to any known shipping company. GB tells you to contact the seller for assistance and relief. The marketplace vendor tells you to contact GB and submit a Ticket for refund. The useless customer service function replies to the Ticket talking about extended shipping cycles, paid for delivery 15-30 days, 90 days later still lost in the Universe. The exchanges with customer service just loops without resolution. Paypal is also impotent in resolving the paid for but not received issue - referring you back to GB for a refund. The issue is the lack of integrity in GB business operations through marketplace vendors. My orders involved items that were early sales at a good price for example iHealth non contact thermometer sold at $23.99 that is now being sold by the same vendor Lii 3C Store for $49.99. The price went up since August and they decided to take my money and sell the same item to another for double the price. Take your business elsewhere the same products can be found through others Chinese sites as well as the big "A" who has off shore marketplace sellers with a reliable business model. BBB rating "F" Gearbest.com • Failure to respond to 60 complaint(s) filed against business • Business has failed to resolve underlying cause(s) of a pattern of complaints • 126 complaint(s) filed against business • Length of time business has taken to respond to complaint(s) • • CURRENT ALERTS FOR THIS BUSINESS • Pattern of Complaint: • BBB files indicate a pattern of complaints concerning customer service, shipping and billing practices of Gearbest.com. Consumers are telling BBB that the business is not delivering items within the promised delivery date. Many consumers that purchased merchandise from Gearbest.com say that they still have not received the ordered merchandise after several weeks have passed. Some consumers that do receive their orders tell BBB that items received are defective. Many consumers claim that they offered store credit instead of the refund they are seeking after their items are not received. Numerous consumers report a lot of difficulty in getting a response the company’s customer service department, despite multiple attempts to each them by telephone or email. Several consumers that do interact with the company’s customer service team are allegedly told that their products have been shipped and they are provided with a tracking number. Those consumers claim that the tracking numbers received from Gearbest.com are not valid and cannot be traced by the shipping carrier (FedEx, USPS).