Terrible Refund Policy/No In Stock Display/Terrible Customer Service
I purchased a laser engraver off their app. It said 3 to 8 days shipping. So I waited for the 8 days to be over and contacted them. Apparently they don't have the item in stock for another month yet and then it'll take 3 to 8 days to ship. So I cancelled my order and they told me it would take up to 30 days to get a refund. So I'm damned if I do damned if I don't. Either way I'm not buying from them again unless I have absolutely no expectations of when my purchase will arrive.
They said they clearly advertise delivery time. They do not. I have pictures of when their advertised delivery date is and it's before when they said I'd get it
To be clear they offer 4 shipping options each with a different timeframe. I chose the fastest option (DHL HK) for shipping between 3 and 8 business days. They don't list dispatch time from the warehouse or unavailability of the item. In fact, they've put an even bigger sale on the item, even though they have none in stock and still advertise the same shipping time.
To add further insult they told me they're offering me "the most special solution". There is nothing special about giving refunds for poor business practice. They've also asked me to change my review while doing absolutely nothing for me except reminding me that my payment will take time to be refunded.
3 years ago
gearbest has a
2.4
average rating
from
304
reviews
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