Item is late. TERRIBLE CUSTOMER SERVICE Shipping no CF511318941DE Order no 18092600949605550758 Item has not moved from parcel sorting centre in 3 weeks, customer service line repeatedly tells me to be patient and that they will contact me in 10 working days to tell me IF they have contacted the delivery service. 'I understand you wish to receive the items as soon as possible. But we need to got feedback form shippier then can we give you correct solution. Could you please wait 7-10 business days then come back again? We will offer you the right solution as soon as we have result.' NOT HAPPY ITEM IS ALREADY LATE AND SEEMS TO BE DOUBTFUL WHETHER IT WILL ARRIVE AT ALL. APPALLING CUSTOMER SERVICE. - RESPONSES TO QUESTIONS APPEAR TO BE AUTOMATED OR STOCK RESPONSES, MUCH LIKE THE RESPONSES TO PREVIOUS COMPLAINTS WITHIN THIS THREAD. - I WOULD LIKE TO RECEIVE A REAL RESPONSE FROM A REAL PERSON.