GEARBEST - The worst experience!!!
the worst experience and customer service i have ever had.
Ordered for a birthday present allowing for at least three weeks prior to when i needed the items and also paid £15.88 for fast delivery promising 5-10 working days.
I was only informed after the ten days almost ended that my item was out of stock and only because i emailed them. I explained that on the webpage while i was purchasing the item it was showing clearly that it is in stock - why would i otherwise chose this and pay for 5-10 days.
their answer was that they did not anticipated how fast it would sale!!!
it has been 25 days now and i am still battling to get even an answer as to when my items will arrive to them so they can dispatch it.
They have not even offered to refund me for the £15.88 fast delivery which of course i never got.
I am actually worried that this site is a scum and that may be i need to seek legal advice! Very disappointing and now i will proceed to Consumers Protection federation.
6 years ago
gearbest has a
2.4
average rating
from
304
reviews
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