I am extremely unhappy with Gearbests service!!! They under-declared my package to customs and now I will have to pay a tax penalty.. When I contacted them, they were very unhelpful!!! Here is one of the responses: "Thank you for contacting us . We declared the package dues to some Country's rules . In this case we can send you the original invoice of this package. Please confirm if you can use the original invoice to send it to the customs for clearance ? Thank you for your understanding ." They ignored my question about which rules they refer to and then just sent me the invoice showing the product was worth 179.99$... they declared the product to customs as being worth 100$. I constantly just get generic unhelpful and borderline dishonest replies from Gearbest. UNACCEPTABLE!!! The fact remains that Gearbest UNDER-DECLARED the value of my package, either by mistake or on purpose!!! And now they refuse to take responsibility! I have been trying to sort out this issue since Tuesday but just get a generic reply every 24 hours... It feels as if they are just trying to frustrate me so much that I give up and let it go... I WILL NEVER BUY FROM GEARBEST AGAIN AND WILL MAKE SURE TO WARN ALL MY FRIENDS ABOUT THEM!!!!!!!!