Purchased an electric-bike, arrived damaged. Tried to discuss with "gearbest." Kept getting routed to the suppliers, but suppliers use gearbest website, so surely gearbest should control the customer journey. I even received shipping info via gearbest website not the suppliers. Also you cannot find any contact details for gearbest suppliers. Gearbest will not take ownership or responsibility, even though they use these suppliers and promote via gearbest website. I am know left with damaged bike that nobody wants to help with. Absolutely disgusting and vicious circus that leaves honest customers with no customer support and no conclusions. Never will I use there services again, gearbest is the equivalent to a modern day highway robber, take your money and leave, they only answer queries with more questions and no action. There cheap for a reason, use at your discretion, hope my advice keeps you from harm. Thank goodness we have social media as a platform to unmask these unscrupulous victim makers. Take your business elsewhere as I do use other suppliers and never have I dealt with such ignorance.