In January I ordered mobile phone which was never delivered to me. I contacted customer support on numerous occasions and I was almost on every occasion given tracking number for my order which is clearly showing that I have never received this parcel as delivery failed and they keep telling me that parcel was delivered. I spoke to Royal Mail as well a few times who confirmed, that they failed to deliver this parcel to me so they returned it to sender. I was informed as well that the address where my parcel was returned is well known by Royal Mail as they return lots of parcels to this address. Since then I spoke to customer service and I raised tickets because of this issue but first one was "rejected by seller" with explanation that "order was shipped by seller" and there is no outcome from the other ticket. This issue is ongoing for very long time now and there is no help from seller or page customer support and as they just keep giving me the same delivery number to track my parcel and telling me speak to other parties ( seller to Royal Mail, Royal Mail to seller, Gearbest to seller, etc ). I was taking to consideration current situation with Coronavirus which could slow whole process down but I feel like it is taking now too long. I bought products from this page in the past and I had no problem with them but I am very disappointed that as soon as something went wrong there is no intention to resolve the problem for months. By using Royal mail page and provided tracking number I can see that parcel was delivered to Hayes in 11 days after it failed to be delivered to me in Leicester so it was definitely not available at Post Office for 18 days to be collected. The whole process of trying to resolve the issue is VERY DISAPPOINTING .