Here is my story, I put order Feb 23 2020, Shipped on March 2, estimated date Mar 23 - Apr 9, and status kept "Shipped out" till now. I opened a ticket on May 1, they gave me a deadline as June 10. And the parcel still not coming. I asked refund on June 12, they just kept saying sorry and told me they were investigating, back and forth 4 times, on June 23 they finally offer me partial refund (less than half) by blaming me not purchase shipping insurance. I did a lot of online shopping from other websites, some was really slow, but bottom line if it missing deadline I always get full refund. Also, I just felt lucky, this is my first time using GearBest, the amount is small (CAD$17), but I learned a lesson, don't trust their reviews, stay away from GearBest.