I've ordered a Xiaomi smartphone in November 2019. It was due to arrive in December but it didn't, later that month tracking information shows that package was lost. Some days later it says the same thing. I opened a ticket and gearbest was not helpful at all, always delaying actions. If you value your money and time, don't risk buying from Gearbest. I've heard similar stories to this one. Update: Eventually they admitted that package was lost and agreed to send me again. Well, that was February 2020 and by end of May 2020 no package arrived. This is when I called to DHL (the carrier for this new package) and asked information about it. It turns out that it was delivered back to the sender at the start of May and all this time Gearbest support apparently didn't know anything. It was only when I provided this information that they went on to confirm right away that it was actually the case. So, they could have known but just didn't really bother. I then asked for a second resend but was told that because the shippment method I originally chose was not available I'd have to cover the customs fee. After waiting for 7 months, I would have to wait a few more and even be charged of about 30% the value. Needless to say, I will never buy there again and neither should you.