I waited for my order for about 8 months with a lot of lies and losing a lot of time and money. And eventually I didn’t even get the product. I ordered an electric scooter in the beginning of December 2019. It was a Black Friday offer. The order did not come and I was wondering what was going on. I found a message. They said that my address is in remote area and so I would have to pay for shipping (it said free shipping in the order). I said that I don't want to pay, because I had another offer of similar price offer in another store with free shipping, but now that offer was already expired. I offered a few other addresses of my friends around the country but they said all of them were remote addresses too. I kept trying and trying and then became the corona virus. Since Feb/March they started saying that I should cancel the order, because they run out of stock because of the virus. At the same time they were selling the exact same electric scooters with normal shipping times on Gearbest.com. Whenever I contacted the store, they only wrote "cancel the order, we are out of stock because of corona virus" and they did not reply if I asked why they were still selling them normally. Then I contacted Gearbest.com. They said that they can't do anything, because Niubilty Store says my address is in the remote area. At least Gearbest.com seemed to admit that Niubility store was lying to me about corona virus. They had stock, they just wanted to get rid of me and me to cancel the order. They were never going to pay the shipping fee and I was just one of millions. One customer you can treat as bad as you want they seem to think. Gearbest.com did not take the responsibility to force Niubility store to pay the shipping. Instead of that they always said to me that there is nothing they can do. That is not true, because Gearbest.com is indeed responsible of the their stores to make sure they offer fair deals. My friend with a similar address ordered a product from Gearbest.com as well, but his order came free as promised, which I was surprised of. I suggested ordering my electric scooter to my friend's address, but Niubility Store said that I need to pay the shipping there as well. In general the customer service in Niubility Store was absolutely horrible. They did not answer my questions about the stock, they kept lying to me and always said "cancel the order", whatever I asked. Gearbest.com customer service was not much better and they always said there's nothing they can do. which is not true. Altogether this place has no idea how to do fair selling according to European customer service standards. If by any chance you can avoid ordering from here, do it. I wish I had chosen that other store on Black Friday to order my electric scooter from when they still had the deal. Now it is too late. If this was not enough, at first I did not get a full refund. Just a few weeks ago I got a message from Gearbest.com that the scooter is out of stock because of COVID-19. At the same time I read online that it was actually replaced with a newer model and is the old one is not available anymore anywhere. For Gearbest this seemed to be a good ”excuse” to finally cancel my order and get rid of me. If they were fair they would have sent me the newer model. At first there was an issue with my PayPal account and they returned my money on the Gearbest account as credits. I got 378 euros instead of 410.05. Finally, after complaining and messaging, I finally got back the exact 410.05€. They also gave me a few points as a compensation to spend in their store, but after all this bad service I am actually not willing to buy anything. It was worth 8 dollars or something. I asked a lot more and they would have had to send me the scooter shipped free or the newer model if they run out of stock with the older. Bad bad service. Now that I checked, my points are gone too. They disappeared in a month or so. AVOID Niublity Store by any means and beware of Gearbest.com too! I must not be the only one who was being cheated. Sincerely, Jukka Koponen Finland