Bought a Fitbit watch from Gearbest. When it arrived it did not work. Tried to contact them through their online ticket system...it did not work..how convenient for them .Luckily they have a Facebook system so went through that with my complaint. Lo and behold the ticket system now worked. Unfortunately it must be manned by people who do not read the tickets and simply press scripted replies stating how sorry they are and how valued we are as customers. What a joke. After 17 communications I still have a bit of black metal and rubber but feel so much better with my 17 apologies and being valued sooo much. Luckily I paid through PayPal so will hopefully get my money back!! Do not use this company, unless you want to give your money away