My daughter wished for new phone for Christmas, Iphone 7 Plus. As I'm on low income I have decided to purchase phone from Gecko. I saved money for several months and on 20 November 2020 I was finally able to buy my 10 year old daughter her phone. On 25 December 2020, my daughter found her phone under the Christmas tree and when she unpacked it we found out the microphone was faulty. My daughter was crying so I decided to find different phone on Facebook market and was able to buy it for her on the Christmas day. I have also contacted Gecko on 25 December asking for full refund as I was able to purchase different phone off the Facebook market. Gecko adviser was helpful with return label but I was advised full refund is not possible. This is very disappointing and you would think people have common sense, heart and understanding but not employees at Gecko.